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Esteban Hernandez
Esteban Hernandez

How to Migrate Your WhatsApp Messenger Account to New WhatsApp Business


How to Download and Use the New WhatsApp Business App




WhatsApp is one of the most popular messaging apps in the world, with over 2 billion users. But did you know that there is also a version of WhatsApp designed specifically for businesses? It's called WhatsApp Business, and it can help you connect with your customers, showcase your products and services, and grow your business.


What is WhatsApp Business and Why You Need It




WhatsApp Business is a free app that you can download on your phone and use to communicate with your customers. It is built on top of WhatsApp Messenger and includes all the features that you rely on, such as multimedia, free calls, and group chat. There are two ways to use WhatsApp Business: WhatsApp Business App and WhatsApp Business Platform.




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The Benefits of WhatsApp Business for Your Company




WhatsApp Business can help you improve your customer service, marketing, and sales in many ways. Here are some of the benefits of using WhatsApp Business for your company:


  • Meet your customers where they are. WhatsApp is widely used by people around the world, so you can reach them easily and conveniently on their preferred channel.



  • Drive business outcomes. You can use WhatsApp to send notifications, confirmations, reminders, updates, and offers to your customers, and increase conversions, retention, and loyalty.



  • Build long-lasting customer relationships. You can use WhatsApp to provide personalized and timely support, answer questions, solve problems, and collect feedback from your customers.



The Differences Between WhatsApp and WhatsApp Business




The main difference between WhatsApp and WhatsApp Business is that WhatsApp Business allows you to create a professional profile for your business, with information such as your website, location, contact details, and catalog. You can also use special tools to automate, sort, and quickly respond to messages. Additionally, you can use the WhatsApp Business API to integrate WhatsApp with your CRM or customer support software.


How to Download the WhatsApp Business App




Downloading the WhatsApp Business app is easy and fast. Here's how to do it for Android and iOS users.


For Android Users




  • Go to the Google Play Store and search for "WhatsApp Business".



  • Tap on "Install" and wait for the app to download.



  • Open the app and agree to the terms of service.



  • Verify your business phone number. You can use a landline or a mobile number, but it must be different from the one you use for WhatsApp Messenger.



  • Restore your chat backup from WhatsApp Messenger if you want to keep your previous conversations.



  • Set up your business name and logo. You can change them later, but only once.



For iOS Users




  • Go to the App Store and search for "WhatsApp Business".



  • Tap on "Get" and wait for the app to download.



  • Open the app and agree to the terms of service.



  • Verify your business phone number. You can use a landline or a mobile number, but it must be different from the one you use for WhatsApp Messenger.



  • Restore your chat backup from iCloud if you want to keep your previous conversations.



  • Set up your business name and logo. You can change them later, but only once.



How to Set Up Your WhatsApp Business Profile




Once you have downloaded the app, you need , or thank yous. To set up automated messages and quick replies, go to Settings > Business Tools > Messaging Tools. Here you can edit the following options:


  • Away message: This is a message that is sent when you are not available to reply. You can customize the message, the schedule, and the recipients.



  • Greeting message: This is a message that is sent when a customer contacts you for the first time or after 14 days of inactivity. You can customize the message and the recipients.



  • Order notification: This is a message that is sent when a customer orders something from your catalog. You can customize the message and the recipients.



  • Quick replies: These are messages that you can create and save for common questions or situations. You can assign a keyword and a shortcut to each quick reply, and use them by typing "/" and the shortcut in the chat.



Using automated messages and quick replies can help you respond faster, reduce errors, and increase customer satisfaction.


How to Use WhatsApp Business for Customer Communication




Now that you have set up your WhatsApp Business profile and tools, you are ready to use it for customer communication. Here are some tips on how to use WhatsApp Business effectively:


Use Labels to Organize Your Chats




Labels are a feature that allows you to categorize your chats and contacts with different colors and names. You can use labels to keep track of your customers' status, such as new, pending, paid, or completed. You can also use labels to segment your customers by interest, location, or preference. To use labels, go to Settings > Business Tools > Labels. Here you can create, edit, and delete labels. You can also apply labels to chats and contacts by tapping on the menu icon and selecting "Label chat" or "Label contact".


Use Broadcasts and Groups to Reach More Customers




Broadcasts and groups are features that allow you to send messages to multiple customers at once. You can use broadcasts and groups to announce new products, promotions, events, or updates to your customers. To use broadcasts, go to Chats > Menu > New broadcast. Here you can select up to 256 contacts who have your number saved in their phone book and send them a message. To use groups, go to Chats > Menu > New group. Here you can add up to 256 contacts who have WhatsApp and create a group chat with them.


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How to migrate from WhatsApp Messenger to WhatsApp Business app


How to set up your business profile on WhatsApp Business app


How to use WhatsApp Business app for customer service


How to send multimedia messages on WhatsApp Business app


How to make free calls and international messaging on WhatsApp Business app


How to use WhatsApp Web with WhatsApp Business app


How to restore your chat history on WhatsApp Business app


How to use business messaging tools on WhatsApp Business app


How to use landline or fixed number support on WhatsApp Business app


How to run both WhatsApp Messenger and WhatsApp Business app on the same phone


How to delete your data from WhatsApp Business app


How to update the WhatsApp Business app on your device


How to transform your business with WhatsApp Business app


How to engage audiences with WhatsApp Business app


How to accelerate sales with WhatsApp Business app


How to drive better customer support outcomes with WhatsApp Business app


How to choose the right product for your business size on WhatsApp Business app


How to use the WhatsApp Business API for larger businesses


How to integrate the WhatsApp Business API with your existing systems and tools


How to create a catalog on the WhatsApp Business app


How to add products and services to your catalog on the WhatsApp Business app


How to share your catalog with your customers on the WhatsApp Business app


How to manage your orders and payments on the WhatsApp Business app


How to use labels and quick replies on the WhatsApp Business app


How to create automated messages and chatbots on the WhatsApp Business app


How to use stickers and emojis on the WhatsApp Business app


How to secure your account and data on the WhatsApp Business app


How to verify your business account on the WhatsApp Business app


How to get a green badge on the WhatsApp Business app


How to measure your performance and analytics on the WhatsApp Business app


How to get feedback and reviews from your customers on the WhatsApp Business app


How to join the WhatsApp Business community and get tips and best practices


How to contact the WhatsApp Business support team if you have any issues or questions


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Use Status Updates to Showcase Your Offers and Updates




Status updates are a feature that allows you to share photos, videos, or texts with your contacts for 24 hours. You can use status updates to showcase your offers, updates, tips, or testimonials to your customers. To use status updates, go to Status > Camera icon. Here you can take a photo or video, or select one from your gallery, and add text, emojis, stickers, or drawings. You can also choose who can see your status updates by going to Status > Menu > Status privacy.


Conclusion and FA


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